Refund Policy

LicenceBase sells digital products — license keys, account access and subscription activations — that are delivered electronically. Because a digital key or account cannot be "returned" once revealed, our refund rules are based on whether the product works as described, not on change of mind.

⚡ Delivery & replacement

• Fast delivery: most orders arrive within minutes of payment, and always within our 12-hour guarantee, to your account and email. Some products include a guided setup, done together with our team on WhatsApp after purchase.
• Our first remedy is always a replacement: if a delivered key or account does not work as described, contact us and we will verify the issue and provide working credentials or a new key, usually within hours.
• If we cannot make the product work as described and cannot provide a working replacement — or if a guided setup fails and cannot be completed for any reason on our side — you are entitled to a refund. Please report the problem within 24 hours of delivery so we can investigate promptly.
• Once account access or a key has been delivered and successfully activated and working, the order is final and no refund is available for change of mind. This includes access later blocked due to misuse (e.g. using more devices than permitted, region abuse, or violating the upstream vendor's terms).
• Change-of-mind, accidental purchase of the wrong product, or incompatibility with your device are not grounds for a refund once the product has been delivered — please check the product description before buying, or ask us first on WhatsApp.
• If you do not respond to our delivery or setup messages, your purchase remains valid and you can complete it at any time; non-response alone does not qualify for a refund.

💰 Store credit / balance

• Unused balance is refundable on request at any time — email or WhatsApp us and we will return it to your original payment method (Stripe), typically within 5–10 business days.
• Balance is not transferable between accounts.
• Orders paid with balance follow the same product refund rules above; approved refunds of balance-paid orders are returned to your balance right away (and from there to your card on request).
• Fraud or a chargeback on a top-up freezes the associated balance pending review.

How to request a refund

• Email info@licencebase.com or message us on WhatsApp (+1 647 938 2385).
• Include your order number (shown in My Account and in your confirmation email) and a short description of the problem — screenshots or the exact error message help us resolve it faster.
• We aim to reply within 24 hours. Approved refunds are issued to your original payment method through Stripe; depending on your bank, the funds typically appear within 5–10 business days.

Questions

Not sure whether your situation qualifies? Ask us before or after buying — most issues are solved with a replacement or guided troubleshooting within hours: WhatsApp support or info@licencebase.com.